Warranty Policy

Every WNTR piece is crafted to travel beautifully, made from premium materials, tested for endurance, and designed to last through years of movement. Our warranty reflects our commitment to your experience long after purchase. This policy applies to all WNTR products purchased directly from www.wntrtravel.com or authorised retail partners.

Every WNTR also comes with WNTR Protect, our built-in cover that pairs this warranty with a free first year of airline damage protection, at no cost and nothing to register. See exactly what it includes on the WNTR Protect page.

Warranty Term by Product

Product Warranty Term
WNTR Strunk™ 10 Years
WNTR Dawn X Series 5 Years
WNTR Allure Backpack 2 Years
WNTR Allure Briefcase 2 Years
WNTR Travel Pillow 6 Months

Each warranty term begins from the date of delivery. Within this period, WNTR will repair or replace, at its discretion, any part found to be defective in material or workmanship under normal use. Airline damage cover, part of WNTR Protect, applies for the first year on every luggage piece, regardless of model.

What's Covered

Your warranty covers manufacturing defects in materials or workmanship. Depending on your product, this includes:

Luggage (Strunk™ and Dawn X Series)

  • Cracks or breaks in the polycarbonate shell under normal handling.
  • Issues with NordDrive™ 360 wheels or wheel housings.
  • Malfunctioning telescopic or side handles.
  • Broken or misaligned zippers.
  • Broken locks.
  • Defects in interior compression straps, dividers, or linings.

Backpacks & Briefcases (Allure Series)

  • Stitching or seam defects, and fabric defects.
  • Faulty zippers, fasteners, hardware or closures (buckles, clips, or fittings).
  • Handle or strap failure under normal use.
  • Inner lining or compartment structure defects.

What's Not Covered

The warranty does not apply to:

  • Damage caused by misuse, accidents, or improper handling (including overstuffing).
  • Airline damage after your first year. Your first year is covered under WNTR Protect, see the WNTR Protect page and the Airline Damage section below.
  • Cosmetic wear such as scuffs, marks, minor dents or fading that do not affect performance.
  • Damage from extreme temperatures, moisture, or solvents.
  • Lost or stolen products.
  • Products repaired or modified outside WNTR's authorised service network.
  • Items without valid proof of purchase (see below).

Airline Damage, Covered in Your First Year

Airlines and third-party carriers handle luggage roughly, and that handling is beyond our control. So for the first year from delivery, we cover it ourselves under WNTR Protect. If an airline damages your WNTR while it is checked in and you find it damaged at the baggage belt, we make it right, and you never chase the airline or pay:

  • A cracked or split shell means a brand-new bag.
  • A damaged wheel, handle, trolley or zip means we ship you the replacement part.
  • We cover you even if the airline refuses to accept responsibility.

To file a first-year airline claim, we will need your boarding pass for the flight, a Property Irregularity Report (PIR) raised at the airport baggage desk, and dated photos of the damage, submitted within 7 days of collecting your bag. Full terms are on the WNTR Protect page.

After your first year

Once the first year has passed, airline damage becomes the airline's responsibility. If your luggage is damaged in transit, here is how to make sure they take ownership:

  • Before you check in, take a few clear photos of your WNTR piece at the airline counter. These serve as proof of its condition prior to handover.
  • Inspect your luggage immediately on arrival. If you notice cracks, dents, broken handles, or missing wheels, do not leave the baggage area before filing a report.
  • Visit the airline's baggage service desk and request a Property Irregularity Report (PIR) or Damage Report. Most airlines require this within a few hours of arrival.
  • Photograph the damage clearly, close-ups, wide shots, and your baggage tag.
  • Submit your claim through the airline with the PIR reference, photos, and flight details.
  • Keep all documentation, including boarding passes and claim receipts, until the case is resolved.

Most carriers will compensate by repairing, replacing, or reimbursing the damaged luggage. And whatever happens, we can always sell you any replacement part you need to put your WNTR right.

Proof of Purchase

To validate any warranty claim, you must provide your original purchase invoice or receipt from the authorised retailer or wntrtravel.com. If you do not have it to hand, we can also look up your order with your order number or the email you bought with.

Warranty Repairs & Transit

For all approved warranty claims, shipping responsibilities are shared: you cover the transit to our service facility, and we cover the complimentary return shipping back to your door.

Beyond just the replacement or repair of eligible components under your warranty, we treat every service as a full restoration. To ensure your piece returns to you refreshed, precise, and ready for further journeys, your service includes:

  • Comprehensive internal and external cleaning.
  • Disinfection and deodorisation.
  • Polishing of metal corners and detailing.
  • Lubrication of zippers, wheels, and moving parts.
  • Tightening and adjustment of fittings, screws, or handles.

Packaging for Servicing or Warranty Claims

Each WNTR piece ships in custom packaging engineered for protection. We recommend flattening and storing your original shipping carton, this ensures safe transit if your piece ever needs servicing. If the carton has been discarded, you will need a suitably sized and sturdy box to secure the product for shipping. Servicing or warranty claims can only be accepted once the product is safely packed for transit.

International Warranty

For customers outside India who need to file a warranty or service claim: