We’re Here to Help

If your WNTR piece needs attention, our Concierge team is here to take care of it. Whether it’s a manufacturing concern or you’d simply like your piece refreshed, this is where it begins.

You can raise a Warranty or Service Request by filling out the form below.
Once submitted, our team will review the details and get back to you within 48 hours with next steps.

Before You Begin

To make the process smooth, please ensure you have:

• Your Order ID or mobile number used during purchase
• A copy of your invoice
• Your original packaging carton, if available.
• A few clear photos or a short video showing the concern (this helps our quality-check team assess faster).

Complimentary At-Home Assistance (For Minor Issues)

For minor issues such as wheel, handle, lock replacements, our team may offer at-home repair support.
We’ll ship you the required part and provide a step-by-step video guide to make the fix quick and easy.

Servicing Fee (For Major Repairs or Deep Maintenance)

A flat ₹750 service fee applies to all warranty and servicing requests
This covers:

• Two-way insured shipping.
• Full interior and exterior cleaning.
• Disinfection of the WNTR piece.
• Polishing of metal accents.
• Lubrication of zippers, wheels, and handles.
• Tightening of all fittings.

Your piece will return to you refreshed, ready for more journeys ahead.

Note:

If your product is still within the warranty period, the repair or replacement of parts will be complimentary. The ₹750 servicing fee applies only to logistics and routine maintenance.

For claims outside the warranty period, spare parts or repairs will be charged as per actuals.

Need Help?

If you’re unsure about eligibility or coverage, please reach out to our Concierge team at
concierge@wntrtravel.com or WhatsApp us at +91 8669999556.