Should your WNTR piece arrive in an unexpected condition—whether damaged, incorrect, or incomplete—we're here to assist you promptly. Please contact our dedicated concierge at concierge@wntrtravel.com or via WhatsApp on +918669999556 within 48 hours of receiving your order.

To expedite the resolution process, kindly provide the following when you reach out:

1. A brief description of the issue:
2. Clear images of the shipping label, MRP label, and barcode
3. A short video showcasing the box and its contents.
4. These details, readily found on the packaging, will help us swiftly investigate with our delivery partners and ensure a seamless resolution within three business days of receiving your request.

Your satisfaction is our priority, and we're committed to making your WNTR experience exceptional from start to finish.

Should you receive a delivery confirmation, but your WNTR piece has not arrived, we're here to assist you promptly. Please contact our dedicated concierge at concierge@wntrtravel.com or through WhatsApp on +91 8669999556 within 48 hours of receiving the notification.

Our team will initiate a thorough investigation with our delivery partners, ensuring a swift resolution within three business days of your inquiry. We understand the anticipation of receiving your WNTR piece and are committed to ensuring a seamless experience.

Should you wish to cancel your order, please inform our concierge team promptly. We'll gladly accommodate your request if your WNTR piece has not yet been prepared for shipment.

If your order is already in transit, you may simply refuse delivery upon arrival. Your refund will be processed expeditiously upon return of the item to our atelier. For more information on your return or refund, please click here.

Your WNTR order may arrive in multiple shipments. To expedite delivery and reduce our carbon footprint, we ship items individually from the warehouse closest to you. Rest assured, you will receive tracking information for each package, allowing you to monitor the progress of your complete order.

Should you need to update your delivery information after placing an order, please contact our Concierge promptly via email at concierge@wntrtravel.com or WhatsApp at +91 8669999556. While we cannot guarantee changes once an order has shipped, we will do our utmost to accommodate your request if contacted before dispatch.

If your order has already been shipped, we recommend placing a new order with the correct details and initiating a return for the original order once it arrives. Your refund will be processed upon the item's return to our warehouse.

WNTR covers all shipping expenses for refunds or exchanges, ensuring a seamless and hassle free experience for you.

Each WNTR piece is thoughtfully packaged to ensure its safe arrival. Our luggage is nestled within a premium dust bag and then placed in a sturdy cardboard box, safeguarding your new investment during its journey to you.
Every detail of your WNTR experience is considered, from the moment you place your order to the joy of unboxing your new travel companion.

For returns from regions not currently serviced by our delivery network, we kindly ask that you arrange for self-shipping of your order to our Pune warehouse. Our dedicated customer experience team will promptly provide you with the warehouse address. To ensure a seamless process, please send us the proof of delivery once your order reaches the warehouse, so we can verify its receipt accurately.

While your WNTR piece is eligible for return, please note that the customised WNTR ID, being a bespoke creation, cannot be returned or exchanged.

To preserve the allure of your WNTR piece when not in use, we provide a bespoke dust cover, to safeguard it from the elements.
To maintain the pristine condition of your WNTR piece and ensure its longevity, we invite you to visit our Product Care page for detailed instructions and recommendations.

Should any stubborn scuffs or stains appear, a gentle cleanse with a soft sponge and mild hand wash liquid will typically restore its immaculate finish.

WNTR pieces are the result of a global collaboration that marries design and craftsmanship. While proudly Indian at heart, our pieces are designed in London and meticulously crafted by a select network of world-class artisans across Asia, including India, China, and Japan.

Each artisan is chosen for their unwavering dedication to our exacting quality standards. This strategic partnership ensures not only exceptional craftsmanship but also efficient delivery and a commitment to environmental responsibility.

Yes! WNTR luggage is designed for effortless nesting and efficient storage. Our Check-In Large seamlessly accommodates the Check-In Medium, which in turn perfectly houses the Cabin.
This thoughtful design maximises space, whether you're storing your luggage at home or packing for a multi-leg journey.

Should you find yourself locked out of your WNTR piece, we suggest first attempting all possible combinations on the lock, starting from 0-0-0 and continuing to 9-9-9. This process typically takes around 15 minutes.

Kindly note that once you've personalised your lock combination from its initial 0-0-0 setting, we have no access to that information.

If you're unable to open your WNTR piece after trying all combinations, please reach out to our Concierge team email at concierge@wntrtravel.com or through WhatsApp on +91 8669999556. We'll guide you through the next steps to regain access to your belongings.

Should you wish to exchange your WNTR piece, our Concierge team is ready to assist you. Simply reach out via email at concierge@wntrtravel.com or WhatsApp at +91 8669999556, and we'll gladly guide you through the seamless exchange process. Please note that exchanges are only available for unused items with all original packaging and tags intact.

WNTR Lifestyle Private Limited's registered address is: No. 202, Raviwar Peth, Fulwara/Fulwala Chowk Bus Stop, Pune 411002, MH, India