Shell
5 YRSCracks or splits, we replace the bag.
WNTR Protect
Two covers.
One simple rule.
Every WNTR is protected the day it arrives. A long warranty on the bag, ten years on the StrunkTM and five on the Dawn X, plus a free bonus year of airline cover on top. One question tells you which one you are using, and you never pay to find out.
Plan Value
₹1,499 Included
On every WNTR, at no cost.
Warranty
10 / 5 yrs
StrunkTM 10 years, Dawn X 5 years, from delivery.
Airline Cover
Year One
A free bonus, on top of the warranty.
Start here
Who had the bag when it broke?
That one question decides everything. There are only two answers.
You had it
It broke with you. At home, on a road trip, in a cab, anywhere in daily life.
Your bag warranty
The airline had it
It was checked in, out of your hands, and came off the baggage belt damaged.
Airline cover, year one
Airline cover is free for the first year only. After that first year, damage done by an airline is the airline's responsibility, so you claim it with them. We will still sell you any part you need to put the bag right.
Endurance you can trust
Every WNTR clears 40 tests before it ships.
WNTR Protect is simply what happens on the rare day one of them still gives way.
120 cm
Drop test
800×
Handle jerks
32 km
Bumped treadmill
StrunkTM · 10 YearsDawn X · 5 Years
The warranty, part by part.
This covers the bag against breakage and faults, wherever you are, for ten years on the StrunkTM and five on the Dawn X. Everything below works the same on both. If a part gives way on its own, it is on us. If it wears out from use, we sell you the part at a fair price.
The WNTR CornerPolished metal, covered
The WheelsRepaired or replaced
The ZipsNew one shipped to you
The WNTR CornerPolished metal, covered
The WNTR CornerPolished metal, covered
| Part | If it breaks or fails | Cost to you |
|---|---|---|
| ShellCracks or splits | We replace the whole bag with an equal model. You pick any colour in stock, or take a voucher. | Free |
| WheelsCrack or snap | New wheel shipped to you, fitted at home. | Free |
| WheelsRubber worn from use | New wheel shipped to you. | You pay, it is wear |
| Trolley & handlesTelescopic or carry handle breaks | New handle shipped to you, swapped at home. | Free |
| ZipsFail on their own | New zip shipped to you. | Free |
| ZipsFrom overpacking | New zip shipped to you. | You pay |
| TSA lock | Repaired or replaced. | Free |
| Metal corners | Repaired or replaced. | Free |
| Interior lining | Tears from packing and daily use. Not part of the plan. | Not covered |
| Dents & scuffs | Cosmetic marks that do not affect how the bag works. | Not covered |
The whole bag can be replaced once during its warranty. Parts have no limit. You fit parts at home, and we can always sell you one, even out of warranty.
Year One Only
Airline cover, in plain terms.
For the first year, if an airline damages your bag while it is checked in, we fix it. You do not chase the airline, and you do not pay.
What we do
Shell cracked or split by the airline? You get a brand new bag.
Wheel, handle, trolley or zip broken? We ship you the part, free.
Airline refuses to take the blame? We still cover you.
What we need
Your boarding pass for that flight.
A PIR, the damage report you raise at the airport baggage desk.
Dated photos, raised within 7 days of collecting the bag.
Two things airline cover will not do. It does not cover cosmetic dents and scuffs, since the bag still works. And it does not cover zips that broke because they were not locked into the TSA lock at check-in, that is prep, not the airline's handling.
The fix
Cracked one day. New the next.
If an airline splits your shell in year one, you do not get a repair. You get a replacement. Drag to see it.
Drag the handle left and right
The short list
What we never cover.
Kept clear on purpose, so there are no surprises when you claim.
Deliberate damage
Anything we can see was done on purpose.
Cosmetic dents & scuffs
Surface marks that do not affect how the bag works.
Interior lining
Tears from packing and everyday use.
Wear from use
Worn wheel rubber and the like. We sell you the part.
Loss or theft
If the bag goes missing, we cannot bring it back.
Rental or resale use
Bags put to hire, or bought second hand, are not covered.
Making a claim
Three steps, then it is ours.
Around ten days from start to finish.
1
Raise it
Open a claim at wntrtravel.com/protect-claim. It takes about two minutes. No invoice on hand? Your order number or email is enough.
2
Show us
Add dated photos of the damage. For airline damage, also attach your boarding pass and the airport PIR. We use this to decide part or full replacement.
3
We sort it
We ship the part for you to fit, or replace the whole bag, and cover the cost. Usually within ten days, anywhere in India.
Still wondering
The questions we get most.
My shell cracked. Is that 10 years or one year?
Both, and either way you are covered. If it happened with you, in daily life, it is the warranty (ten years on the StrunkTM, five on the Dawn X) and you get a new bag. If an airline did it while the bag was checked in, it is airline cover, which runs for the first year. The only time a cracked shell is not covered is if we can see it was done on purpose.
Is every WNTR covered for the same length of time?
The length depends on the model. The StrunkTM is covered for ten years, the Dawn X for five. Everything else is identical: the same parts, the same free replacements, and the same first year of airline cover on both.
When does cover start, and do I need to register?
It starts on your delivery date and switches on by itself. There is nothing to register. Keep your invoice if you like, but we can also pull up your cover with your order number or the email you bought with.
Is it really free?
Yes. Free parts, free replacements, and we cover the pickup, repair and return. You only pay in two cases: damage we can see was deliberate, and the wear items we call out in the table, like worn wheel rubber or a zip that went from overpacking.
When you replace the whole bag, do I get the same one?
You get an equal model. We decide the model, you choose any colour that is in stock, or you can take a voucher instead. The whole bag can be replaced once across its warranty. Parts have no limit.
Does a replacement reset my warranty?
No. The new bag keeps the original delivery date, so your cover carries on from where you were. It does not start a fresh warranty or a fresh airline year.
I got my WNTR as a gift. Am I covered?
Yes. Cover moves with a gifted bag. It does not carry over to a bag that has been resold or bought second hand.
The airline said the damage was not their fault. Now what?
You are still covered in the first year. As long as you have your boarding pass, the airport PIR and dated photos raised within seven days of collecting the bag, we handle it, whatever the airline says.
Are backpacks and accessories covered too?
WNTR Protect is for luggage only. Backpacks, briefcases and travel accessories are not part of this plan.
Travel hard.
We will handle the rest.
Still unsure about your case? Write to concierge@wntrtravel.com or WhatsApp +91 8669999557.
WNTR Protect applies to luggage bought on wntrtravel.com and begins on the delivery date. It does not extend to purchases from marketplaces (Amazon, Flipkart, Myntra), multi-brand outlets, or B2B and bulk orders, and does not carry over to resold bags. The warranty runs for ten years on the StrunkTM and five on the Dawn X, from the delivery date, and the whole bag may be replaced once within that period. Airline cover applies only to damage sustained while the bag is in an airline's care and runs for the first year from delivery. Final assessment of every claim rests with the WNTR claims team.